Purchase & Returns Policy
Purchase & Returns Policy
Last updated: 08/26/26
We want every purchase to be clear before it leaves our facility. This policy explains how orders, shipping, cancellations, returns, refunds, and warranty claims are handled.
BEFORE YOU ORDER
Please review the product description, specifications, configuration options, pricing, and availability before placing your order.
For configurable products, you are responsible for confirming your selected options before completing checkout. If you are unsure which configuration is appropriate, contact us before purchasing.
ORDER CONFIRMATION
After placing an order, you will receive an order confirmation by email.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfillment.
Orders may be subject to availability, payment verification, shipping eligibility, and applicable compliance checks.
ORDER REVIEW
Because some of our products may be subject to regulatory or shipping restrictions, certain orders may require additional review.
We may request information needed to verify the order or determine whether the product can legally be supplied to the destination.
If an order cannot be fulfilled, we will notify you and refund any eligible amount paid.
CANCELLATIONS
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has entered processing, configuration, inspection, or shipment, cancellation may no longer be possible.
Configured or specially prepared products may be subject to additional cancellation restrictions.
RETURNS
Return eligibility depends on the product and its condition.
Unless otherwise stated on the product page, eligible products must be:
- Unused.
- In original condition.
- Complete with all included components and accessories.
- Returned in the original packaging where applicable.
- Free from damage, modification, or signs of use.
Products that have been modified, damaged, improperly used, or altered may not qualify for a return.
Certain products may be excluded from returns because of their configuration, regulatory status, technical characteristics, or other applicable restrictions.
CONFIGURED PRODUCTS
Products configured according to your selected specifications may be subject to restricted returns or cancellation.
This may include products configured with specific image intensifier tubes, phosphor types, FOM ratings, or other customer-selected specifications.
Any applicable restriction will be communicated on the relevant product page or before checkout.
STARTING A RETURN
To request a return, contact support@bohatyr.com with your order number, product name, reason for return, and relevant photographs where applicable.
Do not ship a product back without receiving return instructions from us. Unauthorized returns may be delayed or refused.
RETURN SHIPPING
Unless the product is defective, incorrect, or otherwise covered by applicable consumer protection law, the customer is responsible for return shipping costs.
We recommend using a tracked and insured service when returning high-value equipment.
We are not responsible for products lost or damaged during return shipment when the customer is responsible for the return.
INSPECTION
Returned products may be inspected before a refund is approved.
If the product is returned damaged, incomplete, modified, or materially different from its original condition, we may reduce or refuse the refund to the extent permitted by applicable law.
REFUNDS
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider and financial institution.
For installment payments, refunds are handled through the relevant payment provider and may adjust or cancel remaining installments according to its procedures.
We do not control the time required for a payment provider or financial institution to post a completed refund.
EXCHANGES
We do not guarantee exchanges.
Where an exchange is approved, availability of the replacement product must be confirmed before the exchange can be processed.
Configured products may not be eligible for exchange.
DEFECTIVE OR INCORRECT PRODUCTS
If your product arrives defective, damaged in transit, or materially different from what you ordered, contact us as soon as possible at support@bohatyr.com
Please include your order number and photographs or video where relevant.
We will assess the issue and, where appropriate, arrange a repair, replacement, or refund in accordance with the applicable warranty and consumer protection requirements.
WARRANTY CLAIMS
Warranty coverage varies by product.
A warranty claim may require proof of purchase, product serial number, description of the issue, photographs or video, and inspection or return of the product.
Warranty coverage does not generally include damage resulting from misuse, unauthorized modification, improper installation, neglect, accident, or use outside specified operating conditions.
Refer to the relevant product documentation for product-specific warranty terms.
SHIPPING & DELIVERY
Orders are shipped to eligible destinations using the available shipping methods shown at checkout.
Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
Delays may occur due to customs, regulatory review, carrier disruptions, weather, or other circumstances outside our control.
INTERNATIONAL ORDERS
Customers ordering internationally are responsible for complying with applicable import requirements in their destination country.
Additional duties, taxes, customs charges, permits, or other fees may apply.
We reserve the right to cancel an order where the product cannot legally be exported, imported, or delivered to the destination.
HIGH-VALUE ORDERS
For high-value purchases, we may require additional verification before fulfillment.
This may include confirmation of billing information, shipping information, identity, payment details, or other information reasonably necessary to protect the customer and our business from fraud.
PAYMENT PROVIDERS
We may offer payment options including PayPal, Klarna, and Afterpay.
Approval, eligibility, payment schedules, financing terms, and account management are controlled by the relevant payment provider.
Your use of these services is also subject to their respective terms.
CONTACT
These Terms are governed by the laws of [JURISDICTION], without regard to its conflict of law provisions.
Any disputes will be subject to the courts of [JURISDICTION], unless applicable law requires otherwise.
Contact
For purchase, return, shipping, or warranty questions:
EMAIL: support@bohatyr.com
BUSINESS HOURS: [BUSINESS HOURS]
RESPONSE TIME: Within 48 Hrs